Read the passage and choose the best answers In many aspects of life, effective communication skills are extremely important. With good communication skills, people can enjoy better interpersonal relationships with friends and family. The following are some guides that can help you improve your communication skills. Learn to tướng listen Listening is not the same as hearing; you should learn to tướng listen not only to tướng the words being spoken but also how they are being spoken and the non-verbal messages sent with them. You shouldn't think about what to tướng say next while listening; instead clear your mind and focus on the message being received. Your friends, colleagues and other acquaintances will appreciate your good listening skills. Try to tướng understand other people's emotions To understand other people's emotions, you should be sympathetic to tướng other people's misfortunes and congratulate them on their achievements. To vì thế this, you need to tướng be aware of what is going on in other people's lives. It's crucial to tướng maintain eye tương tác and vì thế not be afraid to tướng ask others for their opinions as this will help to tướng make them feel valued. Encourage It's advised that you offer words and actions of encouragement, as well as praise, to tướng others, which make other people feel welcome, valued and appreciated in your communications. If you let others know that they are valued, they are much more likely to tướng give you their best. You should also try to tướng ensure that everyone get involved in an interaction or conversation by using effective body toàn thân language and open questions.